Global digital engagement services company ModSquad has announced the opening of its operations and commercial center for Latin America in Costa Rica and plans to hire 200 people by the end of 2024.
According to a statement from the Costa Rica Coalition of Development Initiatives (Cinde), the company chose Costa Rica over Mexico, Colombia, Panama and other Latin American countries, for its “ideal combination of economic strength, skilled human team. and a conducive environment for Business “.
“We are very moderate and selective in expanding our business because we want to make sure we always hire world-class professionals. In this country we have found a culture that embraces innovation and cultivates the knowledge worker economy, ”said Amy Pritchard, CEO of ModSquad.
The new operations center of the company is located in the facilities of The train deal in Santa Ana, the launch of which has been postponed due to the covid-19 pandemic. Currently, the company has 45 employees in the country, but plans to hire 200 people by the end of 2024.
According to the company, they plan to have bilingual (English and Spanish) employees, as well as multilingual staff with fluency in French, German, Portuguese and Chinese (Cantonese). The areas the company wants to hire are customer service, people-oriented operations, technology and accounting.
Those interested in a career opportunity can visit https://modsquad.com/careers/. In the meantime, those looking to join the global Mod community as digital engagement professionals can submit their applications at: https://modsquad.com/join-the-mods/.
Since 2007 ModSquad has been offering customer experience services to various companies in the US, UK and now Costa Rica, through teams of independent content moderators, customer service representatives, community managers and social media specialists.
Andrés Valenciano, Minister of Foreign Trade, highlighted the constant growth of the digital technology industry in the country and celebrated that ModSquad “joins the group of companies that have found in our country the ideal qualities to establish their operations”.
For his part, Jorge Sequeira, CEO of Cinde, thanked ModSquad for its decision to choose Costa Rica for its first operation in Latin America. “We are confident that, hand in hand with Costa Rican talent, the best equipment will be created to serve ModSquad customers around the world,” said Sequeira.